4 May 2020.
Frank Key Group took the decision to temporarily close its network of five building supplies branches and 15 plant and tool hire depots in March, in an attempt to help control the spread of Covid-19, placing the safety and well-being of our staff, customers and business partners at the heart of this decision.
During April we commenced trading from a limited number of sites on a delivery only basis. We have gradually increased capacity over this time to ensure the safety of our staff, customers and suppliers is prioritised. We appreciate this has led to long lead times in places, but we have worked hard to ensure we can offer a meaningful service.
We will continue to review during May, looking to bring in more delivery capacity and developing a pre-ordered collection service for our branches.
Our supply chain is also quite weak, with a number of key manufacturers currently closed, meaning some products may not be available (a good example is British Gypsum and there is a major shortage of bags of powdered plaster products).
Please note, the above is subject to changes in accordance with Government advice and our assessment of the safety of our staff, so please bear with us.
Daybrook continues operating between 7am and 4pm, Monday to Friday. The branch is running a reduced fleet and staff, to ensure our staff are kept safe and can follow the social distancing guidelines. We continue look to increase capacity when we are confident that, in doing so, we can continue to observe these principles.
As of Tuesday 5th May, the Daybrook branch is running a timed click and collect service, accessible from our Mansfield Road entrance. This is starting with a limited capacity, but the number of time slots will soon be increased and it will be rolled out to the other branches.
Our branches at Somercotes and Sheffield are both open on a delivery only basis. Bulwell and Ripley remained closed for the time being.
Plant & Tool Hire
The following hire branches are now open for deliveries & pre-arranged collections (where branch layout permits) with a reduced staff numbers to ensure social distancing can be adhered to.
Nottinghamshire & Derbyshire
- Daybrook: 0115 9649001
- Stapleford: 0115 9223527
- West Bridgford: 0115 9235111
- Somercotes: 01773 605208
- Halifax: 01422 254789
- Leeds: 0113 2360560
- Sheffield:0114 2724001
- Lancashire Branches open from w/c 11/5/2020
Call Halifax Hire branch in the interim 01422 254789
Halifax Head Office & NHD
- Call 0800 344 344
Note: Deliveries & strictly pre-arranged collections only! Please ring in advance as branch access is restricted.
The following branches remain closed, however rest assured we are continuously reviewing the situation and hope we can reopen the branches below soon;
Batley, Bradford, Huddersfield, Keighley, Oldham, Rochdale, Stapleford, Wakefield.
Even though some branches are still currently closed, you can still ring the nearest open depot as we will do our best to service your requirements in these difficult times.
Normal branch opening hours and branch contact numbers and emails apply, albeit with branches operating with reduce staff numbers for safety reasons, please bear with us.
General Safety Guidelines COVID 19
Safety is top priority at Frank Key for both our staff and customers. Therefore, in an effort to safeguard all individuals whilst carrying out our deliveries, we have instructed our drivers to strictly maintain the 2m social distancing guidelines at all times, and politely ask that our customers respect this and adhere to the same.
This includes avoiding hand-shakes and nudging of elbows. All communication between our driver and you (our customer) should be done so whilst maintaining the 2m separation rule.
You will notice our drivers will be wearing gloves, and a mask and will sanitise their vehicles before and after deliveries to ensure the risk of contamination is minimalised.
During this period, our delivery service is strictly kerbside only, in order to ensure our drivers can adhere to the 2m social distancing measures and I'm sure you appreciate the reasons for this.
Thank you everyone for your patience and understanding during this unprecedented period. We completely understand the frustrations around struggling to obtain materials for essential work and our team are working very hard to help as best we can.
We are constantly reviewing our operations and we hope to be able to increase our capacity and improve our offering as soon as possible.
Stay safe everyone.