Privacy Policy

At Frank Key Tool Hire Limited, we take your privacy seriously, as such we are committed to ensure your privacy is protected and any personal information you trust with us is stored and used appropriately. This following document details how we collect and use your personal information.

Your information

We pride ourselves of building long lasting relationships with our customers and this depends on us being transparent with the information we may collect from you, below is a list of the types of information we may gather:

Information that you provide to set up a credit account with us, including but not limited to trade references, postal address, email address and your telephone number.
Information from analytics software about your use of our websites.
Information you supply to register, purchase or hire goods and services from our websites.
Information you provide to us when taking part in market research or responding to marketing communications.
Information you provide when responding to social media posts.
Information you provide whilst generating a voucher on the website

How we will use your information

To keep you informed and provide the service you expect, we will need to use your information from time to time. However, we will use and store your information in a responsible manner.

We may use your information to:

Supply the products and services you purchase or hire.
Send you statements and invoices related to your credit account
Collect payments from you
Send you marketing communications
Administer and personalise our websites for you, including enabling your access to restricted website services.
Publish information about you on our websites, for example, information you share related to blogs or social media posts.
The security of your information held by Frank Key Tool Hire Limited, is our responsibility, as such any partners or suppliers acting on our behalf will need to maintain our strict security procedures when handling your information.

Please be aware that our website may contain links to other websites, which have their own privacy policy. If you visit another website through a link, the information you provide will be subject to their privacy policy.

We may also need to disclose your personal information as required by law, in connection with any current or forthcoming legal proceedings or to maintain our own legal rights.

Your information held securely

As you have trusted us with your personal information we will ensure all reasonable precautions are taken to prevent any miss-use, loss or alteration of this information. As such, we have invested in technology such as secure severs, accounts software to store and manage your information, including encryption technology used for processing your information during online purchases.


Please be aware that any information that you publish on any website, ours included, will be published on the internet and therefore potentially available around the world.


If you would like to check or update any personal information we hold on you, please email: and a member of our customer services team will be able to help.

We may update this privacy policy by posting a latest version on our website or communicating changes with your statement or invoice. Please ensure you check our website privacy policy and read your statement or invoice information, so you are aware of any changes.

Further Information

If you have any questions regarding this privacy policy or the use of your personal information by Frank Key Tool Hire Limited, please contact; Marketing Department, Frank Key Tool Hire Limited, 125 Pellon Lane, Halifax, HX1 5QN.